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Legal
Your privacy matters to us. This policy explains how Nivelle collects, uses, and protects your information.
Effective Date: April 22, 2026 | Last Updated: April 22, 2026
This Privacy Policy describes how Nivelle ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from nivelleshop.com (the "Site"), operated in the United States. By using our Site, you agree to the collection and use of information in accordance with this policy.
Personal Identifiers: name, email address, phone number, billing and shipping address.
Payment Information: credit/debit card details processed securely through our payment processor. We do not store full card numbers.
Order & Transaction Data: purchase history, order status, returns, and refunds.
Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on the site, and referring URLs.
Cookies & Tracking Technologies: see our Cookie Policy section below for details.
Communications: any messages, emails, or inquiries you send to our support team.
Process and fulfill your orders, including shipping and delivery.
Send order confirmations, shipping updates, and customer service communications.
Send promotional emails and offers (you may opt out at any time).
Improve our website, products, and services through analytics.
Prevent fraud, unauthorized transactions, and other illegal activities.
Comply with applicable laws and legal obligations.
Respond to your inquiries and provide customer support.
Service Providers: we share data with trusted third parties who assist in operating our website (e.g., Shopify, payment processors, shipping carriers, email platforms). These parties are contractually obligated to keep your information confidential.
Legal Requirements: we may disclose your information if required by law, court order, or government authority.
Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do NOT sell your personal information to third parties.
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic.
Essential Cookies: required for the site to function (e.g., cart contents, session management).
Analytics Cookies: help us understand how visitors use our site (e.g., Google Analytics).
Marketing Cookies: used to deliver relevant ads and promotions.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain site features.
Right to Know: you have the right to request what personal information we have collected, used, disclosed, or sold about you.
Right to Delete: you may request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: you have the right to opt out of the sale of your personal information. We do not sell personal data.
Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights.
To submit a request, email us at support@nivelleshop.com with the subject line 'Privacy Request'.
By providing your email address, you may receive marketing communications from Nivelle.
Each marketing email includes an unsubscribe link. You may opt out at any time.
Transactional emails (order confirmations, shipping updates) are not subject to opt-out as they are necessary for your purchase.
We comply with the CAN-SPAM Act and will honor opt-out requests promptly.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.
Order data is typically retained for 7 years for accounting and legal compliance purposes.
Marketing data is retained until you unsubscribe or request deletion.
You may request deletion of your account data at any time by contacting support@nivelleshop.com.
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls.
While we take reasonable precautions, no method of transmission over the internet is 100% secure.
We encourage you to use a strong password and protect your account credentials.
Our site is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected such information, please contact us immediately at support@nivelleshop.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed about how we protect your data.
Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@nivelleshop.com
Hours: Monday to Saturday, 8am – 10:30pm
We will respond to all privacy-related requests within 30 days.
We're happy to help. Reach out to our team and we'll respond within 30 days.
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