Return & Refund Policy

Items must be returned within 30 days of the delivery date.

Items must be unworn, unwashed, and in their original condition with all tags attached.

Items must be in their original packaging.

Sale items marked as 'Final Sale' are not eligible for return or exchange.

Swimwear and intimates are non-returnable for hygiene reasons.

Email us at support@nivelleshop.com with your order number and reason for return.

Our team will respond within 24 hours with a prepaid return label.

Pack your items securely and drop off at any USPS or UPS location.

Once we receive your return, processing takes 3-5 business days.

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect the return.

Original shipping charges are non-refundable unless the return is due to our error.

You will receive an email confirmation once your refund has been processed.

We offer free exchanges for a different size or color of the same item.

To request an exchange, email support@nivelleshop.com with your order number and the item you'd like instead.

Exchanges are subject to availability. If the item is out of stock, a full refund will be issued.

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Send photos of the item and packaging to support@nivelleshop.com.

We will send a replacement or issue a full refund at no additional cost to you.

Final Sale items

Swimwear and intimates

Gift cards

Items that have been worn, washed, or altered

Items returned after the 30-day window